Journera

Create a better experience with Journey Flow

Journera’s core product, Journey Flow, is offered through our secure, real-time data exchange platform to inform you what’s happening on your customer’s trip while it’s happening.

With Journey Flow, you can proactively integrate real-time travel events across providers into your customer experience for a better, more fluid journey.

Industry-Wide Platform

Any travel-related company can participate. Work with any of your partners in the industry

Efficient Connectivity

Connect to Journera once, then work with partners at the push of a button - no bespoke implementations required

Real-time Insight

Better serve your customers by knowing what is happening on their trip while it is happening

How it works

Journera’s algorithms match customers and trip components across different companies, delivering real-time data to partners before, during and after a customer’s trip.

We provide a suite of APIs for travel companies to connect to the Journera platform. As data is published to Journera, our algorithms detect matches and initiate the flow of travel events for that shared customer’s trip. When your customer’s trip changes - say a new component is booked or a disruption occurs - we immediately deliver those events to you and your Journera partners.

Publish and Subscribe APIs

Work with data easily via standardized APIs providing one-to-many connectivity and advanced data normalization

Permissions Architecture

Any data used to enhance a traveler’s experience requires explicit permission from the Publisher - no data flows to subscribers without proper permissions in place

Cryptographically-enforced

All sensitive personal data is cryptographically hashed so that it is unreadable and unrecoverable - even for Journera employees

Relationship-based

Both Publisher and Subscriber must know a traveler to use the platform for improving their experience - Journera cannot be used for customer acquisition or selling travelers' contact information

Compliant

Journera is Privacy Shield certified and GDPR-compliant, adhering to the highest standards of global privacy practices

Creating new possibilities for your customers and business

Enhance customer experiences

Create personalized experiences for your customers by connecting the journey together with Journera's GXR. Make the journey seamless and serve your customers in real-time.

Get Started

Carbon Hotels builds an experience to offer customers an early check-in time based on real time flight arrival data from their partner, Sapphire Airlines

Strengthen partnerships

Enrich your current partnerships by making the use of data with partners easier. Create new partnerships at the click of a button, and maintain complete control over every aspect of your relationships.

Get Started

Sapphire Airlines and Carbon Hotels implement business rules that allow customers to combine loyalty points to purchase a seat upgrade

Built to scale for all your travel partners

Scalable

Develop once, then create or expand partnerships at the click of a button - no one-off development required

Simple

Straightforward APIs and management tools make implementation easy

Business-Ready

We simplify the business aspects for you. No need for lengthy contracts with every new partner you work with

Under Your Control

Publishers have full control over how and where their data can be used, at the most granular level

Insightful

Use Journera services to gain new insights and create even better experiences

Real-time

Serve your customers using data about what is happening at that moment in the journey

Journera Experience Platform